Frequently Asked Questions
Everything you need to know about shopping with SMBC.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.
How do I contact customer support?
Our team is available via the 'Contact Us' page on our website, or you can email us directly at [email protected] for a response within 24 hours.